Amathiphu Ochwepheshe: Izinkampani zibathola kanjani abasebenzi abajabule

Umgomo okabili wokulawula ukuthunyelwa okubucayi, "isemishi leqiniso" elimelene nezimangalo ezingamanga kanye nemodeli yaseScandinavia yabasebenzi abajabule futhi abakhiqiza kakhudlwana: Abaphathi bekhwalithi base-Austria bathole amathiphu amaningi kuchwepheshe we-inthanethi u-Ingrid Brodnig kanye nomcwaningi wenjabulo uMaike van den Boom ku-qualityaustria yama-27 Inkundla eSalzburg. Ama-CEO amasha e-Quality Austria - u-Christoph Mondl kanye no-Werner Paar - bachaze ukuthi izinhlelo zokuphatha iminikelo zingenzani ukuze kuphumelele isithombe esikhulu. 

I-qualityaustria Forum e-Salzburg usuku olumisiwe lwaminyaka yonke lwabaphathi bekhwalithi base-Austria. Kulo nyaka, isiqubulo somcimbi sithi “Ikhwalithi yethu, umnikelo wami: idijithali, isiyingi, iphephile”. Umbhali wezincwadi nochwepheshe be-inthanethi u-Ingrid Brodnig kanye nomcwaningi wenjabulo waseJalimane uMaike van den Boom, ohlala eSweden, basebenze njengezikhulumi eziyizivakashi.

U-Ingrid Brodnig (intatheli nombhali) © Anna Rauchenberger

Gwema indima yokuzivikela

“Imibiko engamanga ku-inthanethi isiba yinkinga ezinkampanini eziningi,” kuchaza uBrodnig. “Funa amadlelandawonye ezinhlanganweni ezinentshisekelo efanayo noma kwabanye abantu abathintekayo futhi nazise abasebenzi ngokusabalalisa amahlebezi ukuze baphendule ngendlela efanele uma bebuza amakhasimende,” kube ngesinye sezincomo zongoti. Eminye imibiko engamanga yabiwa kaningi ngenxa yokuthi ihambisana nokufisa noma ukucwasa okukhona. “Izinsolo kumele ziphikiswe. Kodwa akufanele ugcizelele ngokweqile ukuthi yini engalungile, ngoba lokho kukubeka ekuzivikeleni futhi kudonse ukunaka kakhulu kukho,” kusho uBrodnig. Kubaluleke kakhulu ukuphikisana namaqiniso afakazelwe ngokwesayensi futhi ugcizelele into elungile.

Isu lokulwa nezimangalo ezingamanga 

"Isemishi leqiniso" lingelinye lamasu anconyiwe ka-Brodnig okuphikisa izimangalo ezingamanga. Okufakiwe kwenziwa ngencazelo yamaqiniso angempela, bese ulwazi olungalungile luyalungiswa futhi impikiswano yokuqala iyaphindwa lapho uphuma. “Uma abantu bezwa isitatimende kaningi, maningi amathuba okuthi basikholelwe,” kusho uBrodnig. Uma amahemuhemu angalawuleki noma izinsolo zithunyelwe ekhasini lenkampani le-Facebook, ungashisi ngokweqile ekuphenduleni. “Kala kahle amazwi akho, ungabi yinhlamba futhi uthembele esimisweni esinamehlo amane ngokuthi abantu abanolwazi ezinkundleni zokuxhumana bawuhlole,” kweluleka uchwepheshe. Uma ususa okuthunyelwe okuhlaselayo, kufanele ukubhale kusengaphambili.

iforamu yekhwalithi yeaustria UMaike van den Boom (umcwaningi wenjabulo) © Anna Rauchenberger

Buza izinqumo ngaphandle kwama-taboos

Umcwaningi wenjabulo uMaike van den Boom wayelethe izindlela zokupheka eziningi zempumelelo kubasebenzi abajabule kakhudlwana, abanobuhlakani futhi abakhiqiza kakhudlwana abavela ekhaya lakhe lokutholwa eSweden. Esikhundleni seminyango engaguquki kanye nezindawo ezichazwe ngokucacile zomthwalo wemfanelo, ukuzimela okwengeziwe nokuzibophezela komuntu siqu kuyadingeka. “Lapho kunenkululeko eyengeziwe nokuhlukahluka, kuba lula ukuthola izixazululo. EScandinavia yonke into ihlale ibuzwa, okuhlanganisa igunya lomphathi nezinqumo enazithatha ngayizolo,” kuchaza uvan den Boom. Inyakatho ayinakuphazanyiswa neze ukungaqiniseki. Ngakolunye uhlangothi, amaJalimane nama-Austrians athanda ukuzama ukulawula yonke into. “Sidinga abantu abengeziwe abazethembayo, abanesibindi abaziyo ukuthi umbono wabo ubalulekile,” kusho uchwepheshe.

Imiklomelo yamaqembu hhayi eyabantu ngabanye kuphela

Kodwa iyiphi indlela engcono kakhulu yokuthola abasebenzi ebhodini? “Ngokuthanda abantu,” kusho umcwaningi wenjabulo. Awudingi nje ukubuza abasebenzi ukuthi baqhuba kanjani, kufanele ube nesithakazelo esiqotho kubo. Lokhu kubandakanya nezinkinga zangasese, lapho umuntu kufanele azisekele uma kungenzeka. “Yebo, uma ikati lakho ligula noma isisebenzi sesizohlukanisa, lokhu kuba nomthelela ekusebenzeni komsebenzi,” kuchaza uvan den Boom. Kuyisipho esiqhubekayo. Umsebenzi womphathi awukona ukwabela umsebenzi, kodwa uwukuqinisekisa ukuthi umuntu ngamunye angasebenzisa amandla akhe ukuze kuzuze inkampani. Nokho kumele kube khona imivuzo ngokwenza kahle hhayi kubantu ngabanye kuphela kodwa namaqembu ukuze akhuthazane.

UChristoph Mondl (CEO Quality Austria) © Anna Rauchenberger

Izinqubo zokuthuthukisa okuqhubekayo

Ukuphikisana kuka-Christoph Mondl no-Werner Paar, abathathe ngokuhlanganyela abaphathi be-Quality Austria ngo-November 2021, nakho kwakuhloswe ekunikeleni kwabantu ngabanye empumelelweni yezinhlangano. “Izinhlelo zokuphatha zibalulekile ekuthuthukisweni kwezinkampani ukuze ziveze isithombe esikhulu futhi zihlanganise zonke izindawo ezincane. Kumele kubhekwe zonke izinqubo nezinqubo,” kuchaza uMondl. “Buka futhi ushintshe uhlelo lwakho olusebenzayo. Izinqubo zokuthuthukisa okuqhubekayo ziyimfuneko ngempela kulezi zinsuku. Ukusebenzisa uhlelo lokuphatha kanye akusanele. Kunalokho kumele uhlale uzibuza ngezenzo zakho,” kusho uPaar. "Sonke kumele sithuthukise futhi sithwale 'isibopho sethu' esisha lapha: Wonke umuntu kufanele azibophezele empumelelweni yokubambisana - emkhakheni wangasese, wezobuchwepheshe kanye nezamabhizinisi," kusho ama-CEO amabili.

I-Werner Paar (CEO Quality Austria)  © Anna Rauchenberger

U-Mondl no-Paar baphinde babhekisela esikhumbeni solwazi. Ukutholakala kolwazi emhlabeni wonke kuholela ezinguqukweni ezinkulu zokuncintisana kanye nokungaqiniseki. Kulo mongo, ukuthembela kumabhrendi kanye nokwethembeka kwezitifiketi nemiklomelo kuzoqhubeka nokuzuza ngokubaluleka esikhathini esizayo.

Ikhwalithi yase-Austria

I-Quality Austria – Training, Certification and Assessment GmbH iyisiphathimandla esihamba phambili sase-Austrian Izitifiketi zesistimu nemikhiqizo, Ukuhlola nokuqinisekisa, Ukwahlulela, Ukuqeqeshwa kanye nesitifiketi somuntu siqu kanye nalokho Umaki wekhwalithi wase-Austria. Isisekelo salokhu ukugunyazwa okusemthethweni komhlaba wonke okuvela ku-Federal Ministry for Digital and Economic Affairs (BMDW) nezimvume zamazwe ngamazwe. Ngaphezu kwalokho, inkampani ibilokhu iklomelisa nge-BMDW kusukela ngo-1996 Umklomelo wombuso wekhwalithi yenkampani. Njengomholi wemakethe kazwelonke we Uhlelo oludidiyelwe lokuphatha ukuze kuqinisekiswe futhi kukhuliswe ikhwalithi yebhizinisi, i-Quality Austria ingamandla aqhuba i-Austria njengendawo yebhizinisi futhi imele "impumelelo ngekhwalithi". Isebenzisana emhlabeni wonke nge-approx 50 izinhlangano futhi isebenza ngaphakathi imizimba yamazinga kanye amanethiwekhi ngamazwe nge (EOQ, IQNet, EFQM njll.). Ngaphezu kwe 10.000 amakhasimende kafushane amazwe angama-30 futhi ngaphezu Abahlanganyeli bokuqeqeshwa abayizi-6.000 ngonyaka bazuze eminyakeni eminingi yobungcweti benkampani yamazwe ngamazwe. www.qualityaustria.com

Isithombe esikhulu: i-qualityaustriaForum fltr Werner Paar (CEO Quality Austria), Ingrid Brodnig (intatheli nombhali), Maike van den Boom (umcwaningi wenjabulo), Christoph Mondl (CEO Quality Austria) ©Anna Rauchenberger