Nyanzvi Mazano: Makambani anowana sei vashandi vanofara

Nheyo mbiri yekudzora yezvinotumirwa zvine hunyoro, "sandwich yechokwadi" ichipokana nezvirevo zvenhema uye modhi yeScandinavia yevashandi vanofara uye vanogadzira zvakawanda: Mamaneja emhando yeAustria akagamuchira matipi akawanda kubva kune nyanzvi yeinternet Ingrid Brodnig uye muongorori werufaro Maike van den Boom pamhando yechi27 yeaustria. Forum muSalzburg. Vatungamiri vatsva veQuality Austria - Christoph Mondl naWerner Paar - vakatsanangura kuti masystem ekupa mupiro angaite sei mukubudirira kwemufananidzo mukuru. 

Iyo qualityaustria Forum muSalzburg ndiro zuva rakatarwa gore negore remamaneja emhando yeAustria. Gore rino, motto yechiitiko ichi "Hunhu hwedu, mupiro wangu: digital, denderedzwa, yakachengeteka". Munyori webhuku uye nyanzvi yeInternet Ingrid Brodnig uye muongorori werufaro wokuGermany Maike van den Boom, anogara kuSweden, vakaita sevakurukuri.

Ingrid Brodnig (mutori wenhau uye munyori) ©Anna Rauchberger

Dzivisa basa rekudzivirira

"Nhema dzenhema paInternet dziri kuita dambudziko kumakambani akawanda," akatsanangura kudaro Brodnig. "Tsvaga vanobatana mumasangano ane zvido zvakafanana kana mune vamwe vanhu vanobatwa uye zivisawo vashandi nezve makuhwa kuitira kuti vabate nemazvo pane zvabvunzwa nevatengi," ndeimwe yemazano enyanzvi. Mimwe mishumo yenhema inogovaniswa kazhinji nekuti inoenderana neshuviro yekushuvira kana rusaruro rwuripo. “Zvirokwazvo zvinofanira kurambwa. Asi haufanirwe kunyanyosimbisa chakashata, nekuti izvo zvinokuisa pakudzivirira uye zvinokwevera vanhu zvakanyanya pazviri," anodaro Brodnig. Zvinonyanya kukosha kupokana nezvinhu zvakasimbiswa nesainzi uye kusimbisa chinhu chaicho.

Strategy yekurwisa manyepo 

"Chokwadi sandwich" ndeimwe yenzira dzakakurudzirwa naBrodnig dzekupikisa zvirevo zvenhema. Kupinda kunoitwa nekutsanangurwa kwechokwadi chaicho, ipapo ruzivo rusina kururama runogadziriswa uye nharo yekutanga inodzokororwa kana ichibuda. "Kana vanhu vakanzwa chirevo kakawanda, pane mukana mukuru wekuti vachazvitenda," anodaro Brodnig. Kana makuhwa emusango kana kupomerwa akaiswa pane yekambani Facebook peji, usanyanya kupisa mukupindura. “Nyatsoyera mashoko ako, usatuka uye kuvimba nenheyo yemaziso mana kuburikidza nekuita kuti vanhu vane ruzivo rwezvemagariro evanhu vaverenge,” inopa zano nyanzvi iyi. Kana ukadzima zvinyorwa zvinogumbura, unofanira kuzvinyora zvisati zvaitika.

qualityaustria forum Maike van den Boom (muongorori wemufaro) ©Anna Rauchberger

Bvunza sarudzo pasina taboos

Muongorori werufaro Maike van den Boom akange aunza mabikirwo mazhinji ekubudirira kune vashandi vanofara, vanogadzira uye vanogadzira zvakawanda naye kubva kumusha kwake wekuSweden. Panzvimbo pemadhipatimendi akaiswa uye nzvimbo dzakanyatsotsanangurwa dzemutoro, kuzvitonga kwakawanda uye mutoro wemunhu zvinodiwa. “Kana rusununguko rwakawanda uye kusiyana-siyana, zvinova nyore kuwana mhinduro. KuScandinavia zvese zvinongoramba zvichibvunzwa, kusanganisira simba remaneja uye sarudzo dzamakaita pamwe chete nezuro," akatsanangura van den Boom. Kumaodzanyemba hakungambogoni kuvhiringidzwa nokusava nechokwadi. MaGermany neAustria, kune rumwe rutivi, vanoda kuedza kudzora zvinhu zvose. “Tinoda vanhu vakawanda vanozvivimba, vane ushingi vanoziva kuti maonero avo anokosha,” inodaro nyanzvi iyi.

Mibairo yezvikwata uye kwete yemunhu oga

Asi ndeipi nzira yakanakisa yekuwana vashandi mubhodhi? “Nekuda vanhu,” anodaro muongorori womufaro. Iwe haufanirwe kungobvunza vashandi kuti vari kuita sei, iwe unofanirwa kuva nehanya nekutendeseka mavari. Izvi zvinosanganisirawo matambudziko epachivande, umo munhu anofanira kuvatsigira kana zvichibvira. “Chokwadi, kana katsi yako ichirwara kana kuti mushandi ave kuda kurambana, izvi zvine chekuita nebasa,” akatsanangura kudaro van den Boom. Kungogara kuri kupa nekutora. Basa remaneja harisi rekupa basa, asi kuona kuti munhu wega wega anogona kushandisa zvaanogona kubatsira kambani. Zvakadaro, panofanirwa kuve nemubairo wekuita zvakanaka kwete kumunhu mumwe chete, asi kuzvikwata kuti zvikurudzirane.

Christoph Mondl (CEO Quality Austria) ©Anna Rauchberger

Kuenderera mberi kwekuvandudza maitiro

Kupokana kwaChristoph Mondl naWerner Paar, avo vakabatana vakabata manejimendi eQuality Austria muna Mbudzi 2021, kwakanangana nekupa kwevanhu mubudiriro yemasangano. “Manejimendi akakosha mukusimudzira makambani kuitira kuratidza chimiro chikuru uye kubatanidza matunhu ese. Mafambisirwo nemafambisirwo ese anofanira kutariswa,” akatsanangura kudaro Mondl. “Fungidzira uye shandura hurongwa hwako hwekuita. Kuita manejimendi system kamwe chete hakuchakwane. Pane kudaro, unofanirwa kugara uchibvunza zviito zvako, "akadaro Paar. "Tese tinofanira kukudziridza uye kutakura "basa" idzva pano: Wese munhu anofanira kutora mutoro wekubudirira kwekushandira pamwe - munzvimbo yakavanzika, yehunyanzvi uye yebhizimusi," vanodaro maCEO maviri.

Werner Paar (CEO Quality Austria)  ©Anna Rauchberger

Mondl naPaar zvakare vakataura nezve mafashama eruzivo. Kuwanikwa kwepasi rose kweruzivo kunotungamira kukuchinja kukuru kwemakwikwi pamwe nekusagadzikana. Muchirevo chechinyorwa chino, kuvimba nemhando uye nekuvimbika kwezvitupa uye mibairo icharamba ichiwana mukukosha mune ramangwana.

Hunhu hweAustria

Quality Austria - Kudzidziswa, Certification uye Ongororo GmbH ndiyo inotungamira Austria chiremera che System uye chigadzirwa certification, Kuongorora uye kusimbiswa, Miedzo, Kudzidziswa uye chitupa chemunhu uyewo nokuda kwaizvozvo Austria mhando chiratidzo. Hwaro hweizvi ndezvepasirese mvumo yepasirese kubva kuFederal Ministry yeDhijitari uye Economic Affairs (BMDW) uye mvumo yepasirese. Pamusoro pezvo, kambani yanga ichipa BMDW kubvira 1996 State award yemhando yekambani. Semutungamiri wemusika wenyika we Integrated management system kuve nechokwadi uye kuwedzera hunhu hwemakambani, Quality Austria ndiyo inofambisa Austria senzvimbo yebhizinesi uye inomiririra "kubudirira nemhando". Inoshanda pasi rese ne approx 50 masangano uye anoshanda nesimba mukati mitemo miviri uyewo international network ne (EOQ, IQNet, EFQM nezvimwewo). Kupfuurisa 10.000 vatengi muchidimbu 30 nyika uye kupfuura 6.000 vatori vechikamu chekudzidzisa pagore vanobatsirwa nemakore akawanda ehunyanzvi hwekambani yepasirese. www.qualityaustria.com

Mufananidzo mukuru: qualityaustriaForum fltr Werner Paar (CEO Quality Austria), Ingrid Brodnig (mutori wenhau uye munyori), Maike van den Boom (muongorori wemufaro), Christoph Mondl (Mukuru Mukuru weAustria) ©Anna Rauchenberger